Privacy Policy

1. Data Controller Identity

The data controller responsible for your personal information is Harmonyclear ("we", "us", "our"). Harmonyclear operates as a lead-generation and referral platform connecting prospective Invisalign patients with participating dental practices and providers across the United Kingdom.

For all data-related enquiries, please contact us at: privacy@harmonyclear.com

2. Categories of Data Collected

When you complete our enquiry form, we collect the following categories of personal data:

Identity data: first name, last name
Contact data: email address, phone number
Health preference data: reason for seeking Invisalign treatment, treatment timeline
Scheduling preference data: preferred appointment days and times
Consent records: timestamps and records of consents given
Technical data: browser type, IP address, referring URL (via cookies and analytics)

We do not collect special category health data (e.g. medical records, diagnosis), payment data, or government-issued identification.

3. Purposes of Processing

We process your personal data for the following purposes:

To process and manage your enquiry for a free Invisalign assessment
To match you with appropriate dental practices or providers in your area
To contact you by phone, email, or SMS regarding your enquiry and appointment booking
To share your details with participating dental providers and partners for the purpose of arranging a consultation
To send you relevant marketing communications about dental services (where consented)
To comply with our legal and regulatory obligations
To improve our services through analytics and usage data

4. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR / GDPR:

Consent (Article 6(1)(a)): For marketing communications, sharing data with dental partners, and any non-essential processing. You provide explicit consent via our form checkboxes. You may withdraw consent at any time by contacting us.
Legitimate Interests (Article 6(1)(f)): For operational purposes such as processing your enquiry and improving our platform, where these interests are not overridden by your rights.
Legal Obligation (Article 6(1)(c)): Where processing is required to comply with applicable law.

5. Categories of Recipients

Your personal data may be shared with the following categories of recipients:

Participating dental practices: Independent dental providers who may contact you to book a consultation
Dental marketing partners: Third-party marketing organisations operating within the dental sector
CRM service providers: Technology platforms we use to store and manage contact data (e.g. Wix)
Analytics providers: Services used to understand how visitors use our platform
Legal and regulatory authorities: Where required by law

All third parties we share data with are required to handle it in compliance with applicable data protection law. We do not sell your data to unrelated third parties.

6. Retention Periods

We retain your personal data for the following periods:

Enquiry & contact data: 24 months from the date of submission, or until you request deletion
Consent records: 3 years from the date consent was given (for compliance purposes)
Analytics & technical data: Up to 26 months
Legal/compliance records: As required by applicable law (typically 6–7 years)

After the applicable retention period, data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access: Request a copy of the data we hold about you
Right to rectification: Ask us to correct inaccurate or incomplete data
Right to erasure ("right to be forgotten"): Request deletion of your data, subject to legal obligations
Right to restrict processing: Ask us to limit how we use your data
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: Withdraw consent at any time without affecting prior processing

To exercise any of these rights, contact us at privacy@harmonyclear.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookie Policy

Our website uses cookies and similar tracking technologies to operate and improve our services.

Types of cookies we use:

Strictly necessary cookies: Required for the website to function. Cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our site (e.g. pages visited, time spent). Data is aggregated and anonymised where possible.
Marketing/tracking cookies: Used to deliver relevant advertising and measure campaign effectiveness. Only placed with your consent.

You can manage your cookie preferences via your browser settings. Disabling cookies may affect the functionality of our website.

9. Terms & Conditions

Service Description

Harmonyclear is a lead-generation platform. By submitting the enquiry form, you acknowledge that:

Harmonyclear is not a dental practice and does not provide dental treatment or medical advice
Submissions are referrals to participating dental providers; Harmonyclear does not guarantee appointments
The dental provider you are referred to is independently responsible for any treatment, quotes, or consultations
Free assessments are subject to availability and at the discretion of the participating provider

Accuracy of Information

By submitting the form, you confirm that the information you provide is accurate and truthful. Providing false or misleading information may result in your enquiry being disqualified.

Intellectual Property

All content on this platform, including text, branding, and design, is the intellectual property of Harmonyclear. Unauthorised reproduction is prohibited.

Limitation of Liability

To the fullest extent permitted by law, Harmonyclear shall not be liable for any indirect, incidental, or consequential damages arising from your use of this platform or any treatment received from a referred dental provider.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these terms at any time. Continued use of the platform following any changes constitutes acceptance of the revised terms.